Frequently Asked Questions (FAQ)

Orders & Shipping

Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.

Q: What are your shipping options and costs?
A: We offer several shipping options. The available methods and associated costs will be calculated and displayed at checkout based on your location and order value. Please visit the Shipping Information page on our website for a detailed breakdown.

Q: My order hasn’t arrived yet. What should I do?
A: Please use the tracking number provided in your shipping confirmation email to check the current status of your delivery. If the tracking information seems incorrect or hasn’t updated for an extended period, please contact our support team through the website for further assistance.

Returns, Exchanges & Refunds

Q: What is your return policy?
A: We accept returns on full-price items within 30 days of delivery. Items must be unused, in their original condition, and with all tags attached. For full details on the process and any exceptions, please review our Return Policy on our website.

Q: How do I initiate a return or exchange?
A: Please log into your account on our website and navigate to your order history to start the process. You will be guided through the necessary steps. If you checked out as a guest, please use the contact form on our website for help.

Q: How long does it take to process a refund?
A: Once we receive your returned item, it typically takes 5-7 business days to inspect the product and process the refund. The time it then takes for the refund to appear on your original payment method will depend on your bank or card issuer’s policies.

Products & Care

Q: How should I care for my Claire V. product?
A: Care instructions vary by material. We recommend reviewing the specific care label attached to your item. You can also find detailed, product-specific care guides on the product pages of our website.

Q: Do you offer repairs?
A: We are committed to quality and craftsmanship. While we do not offer a standard repair service for general wear and tear, we encourage you to contact us through our website if you experience an issue with a product that you believe is due to a manufacturing flaw.

Website & Account

Q: How do I reset my password?
A: On the login page, click on “Forgot your password?” and enter the email address associated with your account. You will receive an email with a link to create a new password.

Q: Can I modify or cancel my order after placing it?
A: We process orders very quickly to ensure fast shipment. Therefore, we are unable to modify or cancel an order once it has been placed. If you need to make a change, please contact us immediately via the website, and we will do our best to help, though we cannot guarantee it will be possible.

Still have questions?

We hope this FAQ has been helpful. If you need further assistance, our dedicated customer support team is here to help. Please reach out to us through the contact form available on our main website.

For all inquiries, please visit: claire-v.com